The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it. Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and...
Think one customer at a time and take care of each one the best way you can. Good customer service costs less than bad customer service. If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends....
A budget is telling your money where to go instead of wondering where it went. Don’t tell me where your priorities are. Show me where you spend your money and I’ll tell you what they are. Beware of little expenses; a small leak will sink a great ship. Every time you borrow money, you’re robbing...
